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Support tickets can be submitted directly from application

Configuration

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Configuration of the template includes the following tabs:

  • Basic configuration: show form before submission, text for general buttons, categories for the template, etc.
  • Messages & Reminders: client messages that go out of the application, text messages and emails throughout the life cycle of the form.
  • Workflow: multiple recipients workflow, definition of different roles in the form while everyone can have a different experience.  
  • Templates sequence: definition of a triggering action (sending another form) when this form is sent by the client.
  • Javascript & Stylesheet: options for developers [Extensions].
  • Errors: definition of custom error messages.
  • Custom PDF template: definition of a unique header and footer for PDF final form.

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