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Support tickets can be submitted directly from application

FAQs

I exited the agent screen and I want to help the client to complete the form. What to do?

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Agent screen can be opened again from Processes interface, for any user with agent or project manager permissions.

Press “+” next to the transaction that needs help:

After it press “Show Agent” button to open the transaction from the agent side:

For more information about Processes window read here.

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