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Client could not enter data into a certain field. What to do?

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In Cellosign system it is possible to define permissions for each field separately, who is allowed to enter data into a certain field. Data can come from another system in the organization or can be entered by the agent or by the client or both, and so on.

First, need to check with the form implementer that the client is allowed to enter data. See the image below.

If it was defined that the client does not have permissions to enter data in a certain field, he will not succeed.

It can be said that in most cases where a client will not be able to enter data into a certain field, the problem is in the permissions of the specific field.

If the issue is checked by an implementer and indeed permission is given to the client and yet he is unable to enter data, apparently this is a malfunction. Please contact Cellosign support to check the form.

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