How to contact Cellosign support

Cellosign customers have the option to contact Cellosign support by submitting a ticket using our web form.

Important: in case of critical production issues open a ticket and contact your account manager / support by phone.

What kind of issues can be submitted:

1. General Support issues.
2. Reporting a bug.
3. New request or CR.

Note: in our FAQs section you can find detailed information about common issues.

There are several options to submit a ticket.

In case you can login to Cellosign application the options are:

1. From “Processes” screen (recommended).
2. From main application menu.

In case you cannot login, contact Cellosign support from the web site.

See below a detailed explanation of each option.

Contact Cellosign support from “Processes” window

1. Login the Cellosign application.
2. Navigate to the “Processes” window.
3. Select the transaction from the list and press “Show Transaction Details” (+).
4. Click “Service call” button. You will be redirected to “Request for support and reporting service” form.
5. Add the details and send the form. Please describe a complete scenario and add as much information as possible.
6. The ticket will be opened automatically with all the attached to the form information.
7. You will receive an email with the ticket number and all the details to the email address filled in the form.
8. To update the ticket or add an additional information click the link in the received email.
9. You will be redirected to the ticket details in the support site.
10. If, for any reason, you have lost access to your Cellosign account, you can still submit a support ticket from the web site (see below).

For more information about “Processes” window read here.

Contact Cellosign support from the application

1. Login the Cellosign application.
2. Click “Service call” button at the left bottom corner.
3. You will be redirected to “Request for support and reporting service” form.
4. Add the details and send the form. Please describe a complete scenario and add as much information as possible.
5. The ticket will be opened automatically with all the attached to the form information.
6. You will receive an email with the ticket number and all the details to the email address filled in the form.
7. To update the ticket or add an additional information click the link in the received email.
8. You will be redirected to the ticket details in the support site.
9. If, for any reason, you have lost access to your Cellosign account, you can still submit a support ticket from the web site (see below).

Contact Cellosign support from the web site

1. Navigate to Cellosign site.
2. Click “Support” button at the top menu at the right.
3. You will be redirected to “Request for support and reporting service” form.
4. Add the details and send the form. Please describe a complete scenario and add as much information as possible.
5. The ticket will be opened automatically with all the attached to the form information.
6. You will receive an email with the ticket number and all the details to the email address filled in the form.
7. To update the ticket or add an additional information click the link in the received email.
8. You will be redirected to the ticket details in the support site.

For detailed information about “Privacy statement” read here.