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Client could not submit a form. What to do?

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First, check with the client if he has filled in all the mandatory fields in the form. If the mandatory fields are not filled in, the customer will not be given the opportunity to send the form.

In Cellosign, verification of the correctness of data is activated for certain fields.

Therefore, make sure that the mandatory fields are filled in according to the requirements. For example: ID field contains a proper 9-digit number, an email address in a proper format, a customer number in the accepted format, and so on.

In these cases, there is a red note under the field that the value entered to the field is incorrect.

If the client is still unable to send the form, it is recommended to check the Internet connection.

If the client’s internet connection is fine, there may be a problem with the application of the form.

Please contact the form implementer.

If no problems were found in the form implementation, please contact Cellosign support.

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