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Client clicks the form link, but the form does not exist. What to do?

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First, check that the client is properly connected to the Internet.

Then check the time settings of the form. Every time we send a form to the client, we send a unique link that is valid for a certain period of time determined by the implementer of the form, according to the definitions and needs of the organization.

For more information about the expiration of the form read here.

If the defined period of time has passed, the form will no longer be available and it will be necessary to send the form one more time, by sending a new unique link.

If the expiration of the form has not passed, please contact Cellosign support to check or restore the form.

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Client clicks the form link, but the form does not exist. What to do?

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