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Client entered the form, started filling in details and then the form disappeared. What to do?

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The definition of the length of time in which a form can be filled out or a business process can be completed in Cellosign is determined by the implementer of the form, according to the definitions and needs of the organization.

The default form availability for a client is 48 hours, however for various reasons such as a time limit or on the other hand a complex form that requires complex input of fields and attachments, it is possible to extend or shorten the time that the form will be available for the client.

Every time we send a form to the customer, we send a unique link. If the defined period of time has passed, the form will no longer be available and it is required to send the form one more time, by sending a new unique link.

If the expiration of the form has not passed, the client should enter the same link again, and continue until the end of the process. All the details entered by the client and/or the agent will be saved in the form, until the end of the availability period of the form.

For more information about the expiration of the form read here.

If the expiration of the form has not passed, however the customer clicked the link again and the form still did not open, please contact Cellosign support to check or restore the form.

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