Tip of the day

Support tickets can be submitted directly from application

Session settings

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Allow agent to add file into sessionFor occasional operations (Ad hoc form), allow the agent to upload a PDF file.
Default: Checked
Allow agent to add fields on the fly into sessionFor occasional actions (Ad hoc form), allow the agent to add fields to the form.
Default: Checked
Session expiry time (days)Default timeout for actions created in the application.
Select the value in days (up to 40 days).
Default: 1
Note: Templates also have Expiration time settings.
For more information see “Templates
AttachmentsDefault file attachment extensions for all the templates and ad hoc forms.
Note: It can be overridden on the Template level.
For more information see “Controller’s Editor

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